Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Disabled Person, Inc. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Customer Service Representative Job Description | Indeed 2023 Snagajob.com, Inc. All rights reserved. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Key Duties & Responsibilities. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. * Use productivity and quality data & metrics to achieve superior customer service results 2023 Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Customer Service / Guest Services, Part-Time Mid Level You will be notified during the hiring process which checks are required by the position. Customer Care Representative, Human Resources - Virtual Job in Tampa We reward continuous improvement and encourage you to own your own development. Find out if you meet the requirements! Alight Solutions Customer Service Representative Reviews Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. You can deactivate or delete job alerts by clicking the button below. Benefits start on your first day of employment, Programs & activities that give back to our. * A demonstrated successful work history in customer service, insurance, or related field. This position supports Alight s benefits administration and HR BPO platform businesses. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Working as a Customer Support Representative at Alight - Indeed Training will begin for this class on Monday, May 1st Customer Care Representative Greater Toronto Area, Canada. At Alight, we are reimagining how people and organizations thrive. * Call Center and Hospitality experience preferred. Benefits start on your first day of employment, Programs & activities that give back to our. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Charlotte, NC at Alight Know Your Worth. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. It is a very convenient Job I have ever worked. All Rights Reserved. Are you interested in helping us shape the future of work and life for organizations, people and their families? Customer Care Representative Human Resources. In addition to a base salary, this position may be bonus eligible. Customer Care Representative, Human Resources - Virtual - LinkedIn See office directory Alight Easy 1-Click Apply. This may include additional research and ongoing casework. The estimated additional pay is $2,234 per year. Customer Care Representative Tasks. These teams are a critical component of Alights health care,retirement and HR-delivery services. Qualifications for a job description may include education, certification, and experience. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. * Bilingual (English/Spanish) is a plus Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Our story starts with a simple universal truth: Every business is a people business. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. You have Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight From company leaders to our newest colleagues, we all play a role in bringing our values to life. We're always looking for great talent. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Be prepared to answer why you are interested in this particular job opening. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. We are forthright and genuine when we speak. Help make it more accurate by adding yours. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Donor Engagement Guide Job in Minneapolis, MN at Alight You will be notified during the hiring process which checks are required by the position. Bilingual (English/Spanish) Customer Care Rep - Virtual. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Get a free, personalized salary estimate based on today's job market. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Health insurance is either BCBSIL or Kaiser depending on where you are located. Customer Support Representative Salaries in the United States for We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Customer Care Representative, Human Resources (Charlotte, NC) job This job listing has expired and the position may no longer be open for hire. On average, Willa Davie works for one . Full Time Job Details. Alight is committed to the continued development of our colleagues. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Customer Care Representative, Human Resources - Tallahassee, FL. job The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Si es as , entonces ReedGroup es para ti! Average Alight Solutions Salary | PayScale The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Please note that all salary figures . Customer Care Representative, Human Resources (Lincolnshire, IL) job Our people are our greatest assets at Alight Solutions because People Matter! Customer Care Careers - Alight Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. We promote healthy lifestyles and flexible work arrangements for our employees. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. View similar Customer Service / Guest Services jobs below. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Alight hiring Customer Care Representative -Absence Management We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. At Alight, we believe a company's success starts with its people. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. How much does a Customer Service Representative make at Alight - Indeed As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. At Alight, we are reimagining how people and organizations thrive. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Acknowledging and resolving customer complaints. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm.
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