In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Can I access my Patient Portal from the athenaPatient app? This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Seamlessly manage populations of any size across multiple EHRs. What do I need to access the Patient Portal? Meet patients where they are and deliver vital care while helping maintain your practices schedule density. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. A convenient and secure way to deliver virtual care to your patients. Click the desired message in your inbox to read the message. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Example: We give information about you to your health insurance plan so it will pay for your services. Select your provider and office location. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. We can use and share your health information to run our practice, improve your care, and contact you when necessary. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Why can't I delete my sent and archived messages? How do I view messages and/or responses from my provider? By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. If youve set up text messaging as your security option, the following message will appear: 2. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. For questions on those practices, please consult your healthcare provider/institution. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. We have to meet many conditions in the law before we can share your information for these purposes. Please try again in a few moments. . We secure your personal information from unauthorized access, use or disclosure. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. When you receive the security code on your phone, enter it in the space provided and click. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Find contact information and answers to frequently asked questions here. Select the patient statement you would like to view. Contact your provider's office and request a password reset email. Your provider's office will make every effort to respond to your messages within a timely manner. How do I edit how my contact preferences for different types of notifications? Ask us how to do this. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. . or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. You will also see a list of other individuals connected to your account with health records at the listed provider groups. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. We will say "yes" to all reasonable requests. Where can I fill out medical forms before my appointment? Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Let us know in writing if you change your mind. Example: A doctor treating you for an injury asks another doctor about your overall health condition. A link to reset your Patient Portal password has been sent to. Patient Portal is a communication service offered as a convenience to our patients. This website uses encryption software. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Here are answers to some frequently asked questions to help you get started. If you tell us we can, you may change your mind at any time. We were unable to save your data. To view the details of any test result, press the card of the result you want to view. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. It is your responsibility to login to your Patient Portal account and read the messages promptly. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. We will not retaliate against you for filing a complaint. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. How do I manage my saved credit and debit cards? You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. We are allowed or required to share your information in other ways . Here you will see an option under Our Resources titled Feedback. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. How do I register for the Patient Portal? Patient Portal is a communication service offered as a convenience to our patients. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. We can use and share your health information to bill and get payment from health plans or other entities. Freely exchange data and have it curated for direct integration into your workflows. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. How do we typically use or share your health information? Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. What if I'm unable to access the Patient Portal? The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. To do so: Adobe Acrobat is required to view and print forms on the portal. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. If you need to speak with the office sooner, please call the office directly. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. Yes. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. You can ask us not to use or share certain health information for treatment, payment, or our operations. Dial 911 in the case of a medical emergency. Yes. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. *Please note that this feature will not be available until after December 2022*. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. All communications between you and your provider's office are carried over a secure, encrypted connection. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. A link to reset your Patient Portal password has been sent to. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Who Can Access the Patient Portal. You may request a Patient Portal account for yourself. Meet the experts helping us reshape healthcare. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Cookies are used for system performance functionality. However, we are working on adding more features to the app soon. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. How do I know which providers share data (appointments, messages, test results, etc.) If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. One connection at a time. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. Deliver quality care more easily with support that lets you focus on your patients. Indicate your contact preferences for different types of notifications. For your safety and security, your session is about to be logged off due to inactivity. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Follow the prompts and check in to your appointment. Drive better RCM outcomes by gamifying your revenue cycle processes. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. You need to select the Accounts icon in the lower right navigation bar. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Please try again later. Select the message type from the dropdown options based on the topic of your question. You are using an outdated browser that is not supported on the Patient Portal. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Explore our global offices or find the one closest to you.
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