You have been added to the directferries.co.uk mailing list. not great. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. How do we get a confirmation? Thanks for taking the time to respond but you're mistaken about the cancellation. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! For a better experience, please enable JavaScript in your browser before proceeding. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Irish Sea: sail with your camper, for less! It goes against our guidelines to offer incentives for reviews. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. It's now a month later and they still haven't refunded me! Direct Ferries Reviews | Read Customer Service Reviews of Bookmark. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Bought wrong ticket because they shower wrong results. All the above incident has been recorded with the police. Buying a ticket was easy but now to see how the experience on board will be in a few months! What are my rights if my ferry is delayed or cancelled? Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Eventually managed to amend the booking on the web site or so I believed. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. I will rather swim than use the useless company again. Appalling customer service. Need to talk to us? JavaScript is disabled. The account will stay blocked until dispute will be resolved. We use dedicated people and clever technology to safeguard our platform. Ferryhopper has its own terms of use, which you can read here. These vermin are interested only in your money - not servicing customers. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Terrible service, maybe not a scam but don't use them. That is even worst handle from your company. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Thank you for booking with Direct Ferries. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. P&O Ferries The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. WebWill I get a refund if I cancel my booking? WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Dear Julliete, Many thanks for your feedback! We remain at your disposal. WebScore: 4.3/5 (13 votes) . The most USELESS COMPANY EVER!!!! I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Get your BatamFast tickets to Desaru. You will save yourself money and hassle by booking direct. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Holiday:Monday 17 th to Friday 28 th October 2022. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. Receive current traffic conditions, mountain pass reports, construction updates and more. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. My service experience was awful. InterContinental (IHG) Hotels in Southampton, Hotels near Red Funnel Isle of Wight Ferries, Hotels near Southampton Airport (Parkway) Station, Hotels near Bournebouth Intl Airport (BOH), Motels near Bournebouth Intl Airport (BOH), Hotels near Southampton Solent University, Adrenaline & Extreme Tours in Southampton, Game & Entertainment Centres in Southampton, Points of Interest & Landmarks in Southampton, Southampton City Art Gallery: Tickets & Tours, Titanic Engineer Officers Memorial: Tickets & Tours, Medieval Merchant's House: Tickets & Tours, Blue Boat Company Amsterdam Canal Cruise and Van Gogh Museum, Boston Tea Party Ships & Museum Admission, Shark and Wildlife Viewing Adventure in Key West, Full-Day Whale Watching Cruise from Montreal, View all hotels near Direct Ferries on Tripadvisor, View all restaurants near Direct Ferries on Tripadvisor, View all attractions near Direct Ferries on Tripadvisor. My original booking included the ability to change my booking. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. It is also important to mention that open tickets are usually non-refundable in case of cancellation. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. I recently booked the St Malo to Poole ferry with Direct Ferries. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line Rsw Airport Uber PickupAirports now have specified pick-up They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. 96% of travellers recommend this experience. ferry is delayed or cancelled ), Sailings to and from over 178 Countries and Islands. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Can I cancel them and get a refund? The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. Our team checks each review posted on the site disputed by our community as not meeting our. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. How we will print them is our big mystery, maybe they will work from a phone. Dear Stewart, Thank you for contacting us. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. Can I request a ticket cancellation/change on behalf of another passenger? Brittany Ferries are really helpful. Using this company, in this instance. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Kind regards, Maya from Direct Ferries. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. If you are outside of Athens (e.g. There was a mistake on your site, and you cannot admit it. You should thus make sure that all details are written correctly. They send Google link with location but doesn't work on my phone or computer. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund Some of the add-ons on this site are powered by. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving You can't even speak to a real person on the help/chat box. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Rent-to-own and financing options allow you to get the trailer you need within your budget. WSF is the largest operating public ferry system in the US! NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Direct Ferries are trying it on, (with your money). Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. saved me almost 50% of the amount I have recently been having to pay for this journey. Our customer support team will be happy to help. Stay away!! Contact The travel agent will stamp and cancel your tickets. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Key2benefits Account BalanceLast Modified on July 10th, 2022 If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Seattle, WA 98121-3014. Direct Ferries Refund Contact Us | BC Ferries No refund will be given. 2-3 Three Rivers Business Centre, Felixstowe Road. Date of experience: March 2022. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. sorry about that, in that case I would definitely hold out for cash. Kind regards, Maya from Direct Ferries. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. WebMessages 12. I would recommend that no one uses Direct ferries. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Each ferry company has its own cancellation policy. 2901 Third Ave., Suite 500. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Direct Ferries Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. pack jumper cables, ice scraper, warm clothing, snacks and water. Please do not hesitate to send us a message or give us a call. Haven't found an answer to your question? Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. Please use the contact form on our website to request a ticket change. If I misspell my name, is correction required? Channel View Road Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. Ferry Tickets Changes, Cancellations & Refunds | Ferryhopper You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Cancellations & Refunds They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. If youre booking a ferry with Brittany Ferries go direct! You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Having help to step onto and off the boats were very helpful and appreciated. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. All the information you need on ticket changes, cancellations and refunds is here. Dover Modern excavations have raised the possibility that the name I have NOT picked up my ferry tickets. What terms and conditions apply on my ferry ticket? Phone. We are committed to guaranteeing our customers privacy. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Rent To Own Storage Buildings In Florence Sc
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