New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Concession and junior barcodes will show up as such. I had the opportunity to study abroad in Australia during the summer of my Junior year. Can I sell tickets using online auction sites like eBay? Once tickets are added to Passbook, simply open the Apple Passbook app. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. stream You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Where do I select Mobile Ticket delivery? If this does not answer your queries, our friendly team will be happy to assist. The mobile number provided will be sent your mobile ticket/s 8. The original expiry date still applies to any balance remaining on your voucher. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. The Ticketek app was also reportedly glitching, stopping people from . No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. There are three delivery options: Note that for general admission events, tickets can not be replaced. What if I enter my Voucher ID incorrectly online? If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. My Ticketek Gift Voucher has no Voucher ID? All rights reserved. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. There was a problem with the email server that the message was sent to. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Check your billing and account details. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Yes, you are able to use multiple Ticketek Gift Vouchers. Yes, if you don't log in you will see a selection of national events. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. My AFL Membership card has not yet arrived, what should I do? Select an event category type from the Genre drop-down menu and click 'GO'. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Restricted view refers to seats that have restricted viewing of the stage or event. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. How will I know when my content is personalised? Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. I've been invited to purchase held seats by my friend, how many seats can I purchase? The example above is for an adult barcode. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. You can access specific privacy information for Friend Spotter . Gift Vouchers can also come in pdf format, which can be printed. How does Ticketek remember my preferences when I return? Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Can I use text or download images, photos and videos from the site? The app also uses your location to alert you of events currently being held at specific venues. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). When you book online you cannot choose the location of your seat. I ordered a lanyard with my ticket purchase, when will this arrive? A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Set up your My Ticketek account, or check the details in your existing account. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. No, we cannot refund the additional charge for the Refundable tickets. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. You can purchase and reserve tickets in any combination up to the ticket limit for the event. We also regularly monitor our ticketing system for suspicious transactions. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Why does Ticketek want to access my Facebook details? We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Concession and Children's ticket entitlements vary from event to event. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Where do I redeem my Ticketek Gift Voucher? Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. The website only allows one invitee from a group to purchase at a time. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. What are the terms of concession tickets? Ensure your contact and personal details are correct. You can log in with your email address and password to access member only content. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. No, you can continue to use your mobile ticket. Your barcode will be on the first page that opens (the homepage). Enter the required information in the fields provided. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . You can find information on how to access your Mobile Membership through the AFL Live App here. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. How do I subscribe to receive My Ticketek emails and/or SMS? Tickets can be purchased via our website here, or over the phone on 1300 722 515. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Do I need to be logged in to see 'My Events' and if so how do I know? Do I need to add to Passbook to gain entry into the venue? Discover New Events. If there is no connectivity at the venue, can Passbook tickets still be accessed? If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. endobj Change My Location All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. These tickets are released when not required by the promoter and generally given to us to sell to the public. No. endobj How can I get Ticketek to sell tickets to my event? For more detailed instructions on reserving a seat, please see our help page here. You will need to provide some form of ID so that the staff can access your Ticketek account details. Methods of collection and/or delivery will be available when choosing your collection/delivery details. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . 13+ - Adult Ticket. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Can I buy tickets if I am based overseas? Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. We recommend that you confirm with your venue whether they have an existing ticketing agreement. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Ticketek Gift Vouchers look just like a regular Ticketek ticket. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Change My Location Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. We'll now show you the tickets which have been allocated to you based on your selections. Systems are in place at every venue to ensure that each ticket barcode can only be used once. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. How do I make a wheelchair or Accessible Seating booking? Tickets purchased to General Admission events cannot be refunded should they be lost. Don't worry though, until you finalise your purchase the value will remain on your voucher. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Your region is identified by your IP address. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. How do I update my credit or debit card details once they have been saved? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Please try again, or try reducing the number of tickets you have selected. The email may have been filtered by a spam filter. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Please refer to Ticketek's. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? 4. You will get an error message if you enter the Voucher ID incorrectly. The email account that the message has been sent to is full. 1 0 obj 3- 12 - Junior Ticket. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. No. This refers to the various levels of ticket types on offer; e.g. Full Ticketek Refundable terms and conditions of sale can be viewed here. How do I save my credit or debit card details? If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. This is so we can show you upcoming events in your vicinity. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. What is my online AFL Membership account? Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. When purchasing tickets for a particular event you may be limited to a specified number of tickets. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. What are the reasons I can request a refund if I have purchased Refundable tickets? Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Ticketek Gift Vouchers are valid for 18 months from their date of purchase. An administration fee of $10 will be charged. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Invitee B starts purchasing two seats from hold. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Many businesses act as Ticketek Agencies throughout the country. Tickets will be available to purchase, once onsale, through Ticketek. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. If you do not receive your club of support pack please contact the club directly. How do I request a refund if I have purchased Refundable tickets? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Their customer service to follow up and right the problems is poor. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Hello fresh has an offer on Ticketek, which is a scam don't click it . n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Refer to specific details at each venue regarding accessing the stadium/park. For security purposes, you must still enter your password when purchasing or updating your account details.
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