Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. . Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! i have recieved another letter stating i havent paid and now have a fine of 107.50. ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. You should be given a 14-day reprieve on the first crossing at least. I have to pay the further 70 or 114.28 Swiss Francs by the 3rd of October, so I have a little time. Kind regards (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. (7) I just forgot. This is a complete con and I wont be paying a penny.What a stupid way to collect a toll and waste of time. the hire vehicle company also charging me 35.0 for each incident. Curious Myths of the Middle Ages by Sabine Baring-Gould - Complete text :(, Tommy, or at least set up a payment point at the eurotunnel and ferry stations. I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. Warning: Your session is about to expire due to inactivity. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. But on 20 July they posted me penalty charge notice, with no mention of a 14-day period! Thanks. Sorry to hear that. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. I forgot to pay and just was late an hour before I actually made a payment, Really what a scam and stupid way as there are no reminders or anything and they expect you to pay the very same day. You sign up and it automatically pays the toll then sends you an invoice. Dart Charge Warning - London Message Board - Tripadvisor The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. The last time I crossed, I noticed the big C on the road, which I had seen in London. Penalty Charge notice not received in post from council. Fees may be payable depending on your final choice of financial product. i.e. Trading address: The Grange, Grange Road, Malvern, WR14 3HA. This whole set up is a total farce and I feel sorry for any visiting tourists who get caught out by this. Let us know. The letter said, it was issued on 5th of Sept. Because Im an honest person, I preferred to pay with that money I would willingly climbed on the London Eye with the whole family and my daughter and I gave up because London is expensive for an Italian, it annoys me very much have you got that money for a tunnel, I know that now is the next time rather than go through the tunnel spend twice as fuel. The C logo is one of the tricks designed to catch out foreign and non regular users. Thanks for commenting. PO BOX 842 Hi, Ive just paid for my crossing twice for Sunday 19th April 2015, will I get penalised for this absent mindedness? The fine is reduced to 35 if you . , but my credit card has been debited. What an absolute scam, where does the money go from the fines? saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. Dont know if it is worth paying for it online? Yes, you can. I find it unbelievable that I have paid for the crossing on 28 July, in respect of which you are issuing a fine for non-payment, but you are holding that money in respect of a crossing I have not made and have no plans to make, and there is no means of getting that money returned to me. 3. we dont want to set up a pre-payment and leave our money mouldering in the governments coffers because it is only marginally shorter for us to go the Dartford Crossing way than to the north, so we decide each time which way to go round the M25 based on traffic. Dont use any unofficial websites when making a Dartford crossing payment. As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. (Last journey 2011) Register for free and Dartsave will pay the toll for you, then send an email reminding you to reimburse them within seven days. 1) I stopped at the motorway service station near to the crossing, and I was amazed that there was no facility to pay for crossing Why no Pay zone on the M25,close to the crossing ?. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules This system seems crazy. Help - ** RESOLVED ** . Complete the document Answer a few questions and your document is created automatically. Told that yes the Tags were valid but they were linked to a specific vehicle!!!!! There are no signs anywhere to say how much the charge is, and anyone who has never used the crossing before could easily miss the payment signs, which are vague in the extreme. It is not right that I have to pay more because of mail delay. I have used the crossing several times lately but have forgotten to pay by midnight the following day as this is a super busy time of year for me but Ive paid as soon as I have realised my mistake within two days of making each crossing. I have appealed and await the response. (3) We dont want an account as we might only use the crossing maybe 6 times a year. when I passed there, coming from the North, I remember we found the tollbooths open, If you have a specific vehicle, you register its number and you do not need a Tag. We crossed on 28 August. Has the charge notice included the offer to pay 2.50 within 14 days? Required fields are marked *. How can we complain? I know they have the correct address for me as I have just received my road tax reminder through the post. The system seems to be extremely clogged. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. Please send it straight away. I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. Yes and please be aware that the phone lines will be open for shorter hours over the Christmas period, so you could ring up to find them closed and get a fine. So 5 months late for an offence I had no idea i had committed. A charge certificate will be issued if payment is not made within 28 days. They are a business and they are making huge amounts of money because we the drivers make the odd, honest mistake. Extraordinary Popular Delusions This is quite a common oversight. I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. Trademark No: UK00003340161. I live up north too and there are 10 in my area so no excuses. I will let you know how I get on with the car hire company, although they havent been to helpful so far! In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. If this is not done, the firm will send another email with a 5.00 admin charge attached still much lower than the 70 fine the Government would levy after just one day even if you dont get the email until you get back from your holiday. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. I have never had a speeding fine or parking ticket in my life but this is just ridiculous. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. No penalty notices have been issued until today we receive the notice demanding 107. Shit system just like everything else dreamt up by money grabbers in government. Hi, I did not receive the penalty charge notice. Sadly, calling will not help achieve anything and will just use up your time. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. 1. Just wait for the notice to arrive. You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. What is the problem with changing address?? I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. How to Sell Challenge Dart Charge Penalty to a Skeptic www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. I did receive a confirmation email but I couldnt open the attached PDF. Dart Charge Enforcement - Bailiff Advice Online Why not give all motorists a fair chance of understanding what to do? No probs Dennis. If the system is investigated, they will see we have only ever crossed once, and made one payment. If you send in your Dart Charge PCN challenge by the 14th day, your PCN will be set on hold at 35, in . The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. MoneyNerd is not associated with MoneyHelper, we just think theyre great. The email then disappeared from my inbox! The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. On all other toll roads you get signs telling you costs for each type of vehicle and how to pay we saw nothing. Hit the i button and choose remind me at a location4. This system is only OK if a reminder letter is sent out to non-payers before imposing fines (which would be too expensive of course, so it will never happen). This system stinks of corruption and tricks to get your money. It seems we cant pay after using the crossing, nor in advance. I confirm that I have not. In total, 37,751 penalty charge notices (PCNs) were challenged and 30,521 of those were accepted by Highways England. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. There are other reasons why you could appeal the Dart charge. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received. i was travelling from Cardiff to Grays RM20 3AS . However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. And yet they penalise us if we are unable to be on line. Thank you for your thoughts. I had no idea. Lets see if they are human. So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! Optional legal consultation The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc. Hi Thanks for your post. I wanted to pay today but it transpires that I will have to wait until Penalty Charge Notice is received by car hire company who will then give dartford my address (at a cost of 42 admin fee). Anyone know how to write a representation to avoid payment? So many people like you just didnt know about the new system and why should you. This is never made clear. It is not setup and an honest way, more like a cowboy clampers style. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. I dont know what is going to actually happen now, are they going to chase me, will I be going on black list or something? So I look forward to receiving my 2.50 back from the 22/05/2015 payment plus compensation for all the inconvenience you have put me through, plus I wont go to the press with this display of total incompetence by your dept, staff and the equipment used. Hi Pete, If the T&Cs dont make this clear, have a word with your local Trading Standards office. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. I have used the Dartford crossing 3 times, last on 24th of August. At least I was allowed to just pay the 2.50 and avoid the fine, which I did right away. Quote your charge notice number and explain why you believe the penalty is wrong. Our car is congestion charge exempt but I see no evidence on the gov.uk website that its exempt from Dart Charge. I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? But I will be in touch with my MP with regards this farcical situation which has been a total waste of public monies. And the only offer theyve given us is to pay 35 if we pay within 14 days. You'll also have to pay the original fee. Set a reminder by location on your phone: Have you got an iPhone? Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. You will then be asked to pay the PCN. The same happened to me. The first hotel did not provide WiFi and so I was unable to search online. I have the same issue. I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. Traffic backed up at least 2 miles on way back as bridge was closed due to high winds, so was worried I would not get to airport in time. An incorrect fine is certainly among the grounds for appeal. TO DISCUSS YOUR CASE would they have put the fee on hold because of the major accident?
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