If this is not the case, you must let us know. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. All rights reserved. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Second, they do not specify the baggage allowance on their e-ticket. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Yes! I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . On the checkout page you can enter the details of the card you will be using. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Standards and ratings may vary between countries, as well as between providers. Search for the total number in your party and log in (or Sign up) as yourself. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). 2013-2023 StudentUniverse. These policies and rules are binding on you, so be sure to review them before purchase. All prices are subject to availability and can be withdrawn or varied without notice. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Travel credit is stored on your StudentUniverse account for future use. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. Travelers are responsible for ensuring that they have all necessary travel documents and visas. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Studentuniverse Reviews | Read Customer Service Reviews of You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). StudentUniverse is not responsible for providing you with this information. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Some countries also require a machine-readable passport and/or unstamped available pages. Most airlines have issued one free change and you may be eligible to cancel for future credit. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Failure to produce either may result in the provider refusing to honour the reservation. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. StudentUniverse UK has got you covered. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Please refer to your airlines policy for more details on when your credit has to be used by. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. And in case you didnt know, you dont have to be a student to book on StudentUniverse. No need to worry, your credit will still live in My Wallet. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Studentuniverse Refund Policy Coupon Code : r/DiscountSuave When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Eligibility, Joining, and Website Information. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. Vote. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. And ICYMI, you dont have to be a student to book on StudentUniverse! Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. The airline will determine eligibility requirements for your companion prior to your purchase. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Please contact us by phone if you are having technical difficulties on our site. StudentUniverse: Cheap Student Flights, Hotels & Travel Deals Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. If you need information regarding visa and other travel document requirements for your trip please let us know. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. StudentUniverse assumes no liability for the acts of the service provider in refusing service. Such recipients may include the overseas travel service providers with whom you seek to make a booking. To ensure you are seated next to each other you can either contact us via email or chat with an agent. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. Take advantage of our promo codes and special offers to save even more. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Travel insurance is also recommended by the Foreign and Commonwealth Office. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Heres some answers to the top questions we are getting and information to help us help you faster. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. All accommodation ratings are set by the relevant provider. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Studentuniverse Refund Policy Promo Code : r/BeamOffers We cannot guarantee that the travel service provider will credit you with point for your booking. Details of these rights are published at EU airports and are also available from your airline. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. We believe that travel is essential to a modern education and that students return enlightened and inspired. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. How much can I bring? Yes! No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. Student Travel Deals - Free Membership | StudentUniverse However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Almost always, latest coupons and promo codes can be found there. You will need to have their legal name as it appears on their ID and their date of birth. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. We aim to provide you with an amazing travel experience. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. Coronavirus Airline Policies - StudentUniverse You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Yes, and this depends on the airline's policy. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Additional costs are your responsibility. If you have a layover, you should check if there are transit requirements for that country as well. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. They may change due to air traffic control restrictions, weather conditions or operational requirements. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Airlines have been updating their policies regularly as the situation is changing. Tuition and Fee Policies in the Event of Campus Closure. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. We advise travellers to retain sufficient local currency to meet these charges. All refunds will be delayed until the situation stabilises. These terms were last updated on 17 September 2018. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. StudentUniverse is not an insurance company. When emailing us, make sure you include the invoice numbers of everyone in your party. Am I eligible to purchase a ticket? Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Minimum stay and maximum stay rules apply to return and multi-stop flights. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Regardless of the situation, we have to stick to airline policy. Most of these changes will be minor and we will advise you of them at the earliest possible date. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Yes! Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. You can also update your email address to a more permanent one on your account any time. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. These policies and rules are binding on you, so be sure to review them before purchase. It is the responsibility solely of the hotel to deduct the discount upon your arrival. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. accommodation (c) vehicle rental or (d) other tourist services