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Discover solutions that are built for your business, whatever you do. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Make sure youre always connected with mobile, broadband, phone systems and more. Want to write to us? It was ten times as fast for half the price. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. You can find our standard Terms and Conditions at www.bt.com/terms. This price does not include in-life modifications, upgrades, or moves on existing services. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Try contacting support if you still can't Dont miss our hassle-free ways to help yourself. How to Contact BT Openreach? If you want to track a home order, click the button below. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Set up and alter your Direct Debits. It's a little bit too early to track your order yet. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. A BTnet Leased Line not quite right for you? BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. In the latest release we've fixed some bugs to improve your experience using the BT Business app. business Search The Phone Book from BT to find contact details of businesses across the UK. Faults and Orders dashboard. There are no limits to what people can do when they connect. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. How does BTnet work with cloud applications? Get help for all your BT Business products and services. Starts with 5 or 6 numbers, followed by 6 numbers. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Choosing a BT phone number or contact method is important to get a better customer service experience. BT Business App Save time, manage your account, and check your services at your fingertips Price subject to survey and location. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Offer ends 5 March 2023. We aim to respond to your email within 48 hours - excluding weekends. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Got up to 250 employees? BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Starts with VOL followed by three and eleven numbers, Oops. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. again. Monday - Friday. We're one of the world's leading communications services companies. Fibre business broadband only 25.95/month. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. The quickest and easiest way to contact us. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Prices ex VAT. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Location. Data privacy and security practices may vary based on your use, region, and age. By continuing to browse, you accept the use of cookies. You'll get a PDF file to keep and print out. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. That looks like a residential order number rather than a BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Every single time. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. T&Cs apply. We always aim for 100% target availability, but sometimes things do go wrong. These cookies allowed us to study how users navigate on the website. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Create an account Are you an EE Mobile customer? Weve updated our BT Business privacy policy. If you're on your computer, you can download WhatsApp for Desktop. We know that the internet is key to your business, and downtime means lost revenue. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Simply follow the instructions and you might not need to call BT Broadband. Suitable for smaller businesses who need more than what broadband can offer. Contact BT for help and support with your BT broadband, TV, home phone or mobile. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. We're sorry but you need to use a different order tracker for that reference. Maybe there's a problem with your order. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Compare leased line pricing and find the best fit for your business. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Work faster, smarter, safer, and stay connected with your world. That means you get fast, reliable speeds. Achieve a smarter digital future with our technology and business solutions for public sector providers. Sorry, something went wrong. Heres how well help put things right. Our insights and events hub is your go-to destination for help and advice on the future of your business. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Sometimes we can identify and fix a fault at the same time. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. Search The Phone Book from BT to find contact details of businesses across the UK. The developer provided this information and may update it over time. We can only deal with BT Business accounts. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. This means finding the right BT phone number can be more difficult than you first thought. T&Cs apply. Visit our online customer service help and support areas Message. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. By phone 0800 800154. Rest assured that your call is really important . When people connect, there's no limit to the good they can do. Our activities added 24bn to the UK economy. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Our SME solutions are for you. We needed to save money for the good of the Gosport and Fareham Academy Trust. Download it now to be totally on top of things: View, pay, and download your bills. If you need help quickly, use the other contact options. Monday - Saturday08:00 - 18:00Free from UK landlines. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. We aim to fix any faults within five hours day, night, or weekends. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Contact BT Business. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Online, report a fault with your broadband, phone, or BT email. Monday-Friday08:30 - 17:00Free from UK landlines. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Maybe there's a problem with your order. In order to view the dashboard you will need to add All day, every day. Representative Office. Otherwise, please make sure you've got a business reference and try again. Has hybrid work affected my offices bandwidth needs. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Our SME solutions are for you. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. a fault or order with your fault or order references. Contact sales. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Hosting video calls. WhatsApp us, The quickest and easiest way to contact us. Mobile costs may vary. Cookies used for marketing and advertising purposes. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. When you run the tests online, well ask you simple questions, and let you know how well put things right. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. More information and review your options. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Download it now and use your device to be totally on top of things: View, pay, and download your bills. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. 08:00 - 18:00. Unfortunately, BT's phone system is not well designed. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 0 to 5 employees,250+ employees,6 to 249 employees. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Search The Phone Book from BT to find contact details of businesses across the UK. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. You can do lots of things without picking up the phone. Mobile costs may vary. Don't worry, if you don't have the details of these accounts you can still track Complete account control at your fingertips. Tavis House London WC1H 9NA | 020 7820 6770 . Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Search The Phone Book from BT to find contact details of businesses across the UK. Fix Problems and faults Contact Chat, phone, or email Contact us about. If you add all your accounts However, a well-designed system should route a customer to the right person. Website. Our great-value business broadband offers fast speeds and a reliable connection. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. We only collect anonymous data. The BT phone number and IVR options are available in the table below. Broadband not working properly? To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Price quoted only available on a 5-year term contract and applies to new circuits only. one. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Use the contact options below once you have placed your order. Requesting a copy bill Check service status With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Sounds good doesnt it?