or the buyer? They may even provide photos of the broken item. So it sucked having a negative mark on my account but it was the only thing I could do. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I never sold a necklace on ebay period, and never saw that one in my life. Am I going to be screwed out of $55? Remember to be persistent when you are in the right and can prove it. Omg I JUST heard that same story!!!! If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. I would do that myself in those circumstances. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Is it possible they received it from another seller? So we repaired and return an annoyed customer but couldnt do anything about it. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. The buyer could be lying. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Tip It certainly looks a much darker top in the listing. $900 item. Buyer claiming wrong item was received. HELP!! eBay somehow refunded the buyer automatically when the return was delivered. Is it not possible to take pics of item A and still send B? I also ask if you have me mixed up with another seller you've purchased from recently. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Listen to this weeks podcast to hear sourcing methods from a seller! I have been talking to someone with same story Im trying to buy a car. You can request that the buyer send the item back to you immediately. As per the returns policy you are within your rights to refuse it. Select Order Not as Described. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Yes it would be a pain. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. From the "Reason for replacement" drop-down menu, select "wrong item was . Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick If not, fuck them and continue onto arbitration per their terms and conditions. I'm having an issue with something I purchased on Facebook Marketplace I swear. Fabric: Polydex. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. It will make it much more challenging. I don't like this version and Copyright 1995-2023 eBay Inc. All Rights Reserved. Put your blame where it belongs with Chinese sellers! I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. I have multiple people selling my exclusive product for less that I sell it for on Ebay. Its just getting worse, sadly. It's tough dealing with customer service when they're all Filipinos who don't understand or care. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Loophole on eBay! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hey Im kind of new to mercari and Im really nervous. I just wanted someone else to take a look at the photos and tell me what they thought. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Sizes: XS to 2XL. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Press question mark to learn the rest of the keyboard shortcuts. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. As you sent it recorded delivery I am assuming it had some value to it. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. 26-05-2020 by asking the buyer questions or calling the post office? Just trying to understand. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay All rights reserved. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. The buyer received the wrong item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. USPS is the most trusted delivery service in the USA. There are two occasions in the tracking updates that says it was rerouted due to processing error. 2) Buyer most likely will open SNAD return request. Is there any point in doing that? You can chat with other sellers about anything to do with running a business on eBay. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Solved: Buyer claims an authentic item fake - PayPal Community When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. If he ghosts you, you scared off a scammer. 26-05-2020 Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. This is why I take photos of the item with the eBay paperwork. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Ask if they want you to dispose of it or return it to them. I can send to any other email address OK.We'll move all . The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. The buyer then tried to repeat that same scam several times. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Cheaper seller scam: Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. The law spells out how to challenge billing errors. 1. I sent wrong item - Welcome to the Etsy Community Do not refund half. Could you explain a bit what steps you take when shipping? This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Copyright 1995-2023 eBay Inc. All Rights Reserved. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. 06:46 AM. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. So Im hoping he doesnt return anything. If the shipped item was sold for under $750, delivery notification is adequate proof. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Do not do that. "Hi. It should not have. Most of them are happy new year banners being returned in Febuary. This topic was automatically closed 180 days after the last reply. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? What's the return address? But just the thought of it would scare a lot of scammers into stopping this shit. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. An option to dispute the refund and report the buyer will appear. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. did said person say they woud send you the motorcycle and the title and then you would have to pay? Contact postmaster and file mail fraud. A little detective work might find the answer. When a buyer wants to return an item and be issued a refund, here is what you do first. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Anytime I can create with the Stardream line, I jump at the . The item's condition was misrepresented. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Solved: What to do when wrong item received, seller reques - The Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. I sold an item for $55 and they sent a return saying I didnt send the right item. We had a top where it was returned with snot. Its the reason Im looking into EBay Protection Program right now. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. to fight them over this and go to the Phillippines is beyond annoying. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . I'm not sure where I stand on this now. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. There's usually another new label then. 09-10-2020 What if the buyer is not trying to rip you off but simply made a mistake? Update 2: So my next step was to file claim with UPS. They also have to protect their buyers from fraudulent sellers. They help the organizations to focus on the other parcels they have to deliver. It also looks like the original label is a printed label, cut out and then taped on. A buyer from Europe orders at item and pays for it. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Buyer contacts me today. This is what it takes to get ebay to appeal a return in your favor. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I know I have to send the refund regardless, right? 26-05-2020 The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. 03:13 PM. Always think like a big retailer. 26-05-2020 To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. It is better to talk with them first before doing this. Zero money was left over. There is no way to dispute a transaction once its finalized in this way. 26-05-2020 If there's something wrong with your item, you can return it to the seller for a refund or a replacement. But so far no response from buyer. The item I sent out was also tagged, this one is not. Then gets mixed up on which item was wrong. I recently had the same experience. Solved: Buyer says I sent the wrong item but the photo loo - The The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. 04:28 PM. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Buyer Protection - Mercari: Your Marketplace The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly.
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