If you change your mind, you will need to go to Settings and manually enable the permission. I have make sure that the battery . Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Removing autofill data doesn't affect two-step verification. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. The Authenticator app is available forAndroidandiOS. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. 01:53 AM To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. Notifications won't work for third-party accounts, like Google or Facebook. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. To use Microsoft Authenticator, you need to first enable it on your Android device. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. Q: Which version of the Authenticator app should I be using? Location. These logs can contain personal data such as email addresses, server addresses, or IP addresses. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. It was in the way more than I used it so I turned it off. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. Can I continue authenticating using the app? The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Setting up a phone number to receivephone calls to verify their identity. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. A: No. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. What Is a PEM File and How Do You Use It? Q: Why is my account tile gray and inactive? by Dont allow: If you select this option, youll be blocked from accessing the resource. if yes it may affect your user behavior. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. If you want to be certain that your account is always secure, you should use the Authenticator app. Draw over other apps. For steps to enable hardware encryption, see Encrypt your Android device. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. TapRemove accountto remove the account from the app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. This timer is the countdown to the verification code changing to the next code. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. Next, youll need to install Microsoft Authenticator on your new phone. Q: Why does the app request so many permissions? I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. A: Here's the full list of permissions that might be asked for, and how they're used by the app. My phone have been stolen, I had work account logged in there. Q: How do I remove an account from the app? For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This can be done a lot better! Both features have been available on Apple products for years. Once the app generates a code, you will be able to log in to your account with it. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. This is causing issues when users need to re set up the account in the Authenticator app. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. Once youre signed in, you need to go to the Settings page and enable push notifications. If your work or school uses Azure AD accounts, they are able to turn off this feature. All rights reserved. If possible, you could check this
For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Where do I change priority to higher so that I receive the notification. We select and review products independently. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Control vibration. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. If you have feedback for TechNet Subscriber Support, contact
I have make sure that the battery optimization and all sort of notification permissions are allowed. Q: What ifAutofillis not available for me in Settings? Q: How can I get my Incident ID aftersending logs to customer support? This permission is required for sending notifications to verify your identity. When you add a Microsoft account, the app requires network/internet connection. You must have an Authenticator app installed on your device in order to use it. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Tap the Contoso account tile. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Why am I seeing this? change it to mobile connection to see if it is working3. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. Two-step verification requires proving two things--a thing you know, and a thing you have. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Tap the account you want to remove, and then tap Remove Account.. The app will request this permission only if your organization has a policy requiring location. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. I'm afraid it's an Android 5.0.2 issue. Your accounts will then automatically be added to Microsoft Authenticator on your new one. This is the only way to fix it. On these devices, Authenticator is automatically registered as a device administrator. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. A: No. Jul 24 2020 What are the steps? The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Enterprises can only enable passwords autofill for all or none of their employees at this time. Once i did that, I now get the notifications again. Shop your favorite products and well find the best deal with a single click. This way you can reenable push notifications. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. To remove an account from your old phone, open Microsoft Authenticator on it. Tap the three vertical dots at the top right, and then tap Settings.. SMS. Hi everyone. Microsoft is also providing Outlook with a similar service. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The app is available for free download on both Android and iOS devices. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Accessibility Service. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. How-To Geek is where you turn when you want experts to explain technology. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. - edited Youll need to provide your sign-in username so that your admin can look you up in your organization. Use biometric hardware. Therefor cannot use any of my work related phone apps which is literally essential to my job. Spice up your small talk with the latest tech news, products and reviews. View network connections. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. The accounts that were backed up from your old phone will be transferred to your new phone. The app notification issue appear on iOS and Android? Q: Are Apple Watch or Android wearable devices supported for Authenticator? Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. After that, starting Company Portal application again, Authenticator started to work as expected. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? This permission is required for sending notifications. Read the contents of your storage. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. I have not uninstalled the app from the old phone because I wanted to test it first. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? introducing new interoperability features, Do Not Sell or Share My Personal Information. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. A: Verified IDs are issued directly from your organization or a website. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. Q: What information can Authenticator autofill for me? Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. Find out more about the Microsoft MVP Award Program. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. These modes can prevent apps from sending notifications. Camera. To do this, open Microsoft Authenticator. A: The Authenticator app collects three types of information: Account info you provide when you add your account. Q: How can I see whichsites are using my identity data? Q: Why do I only get notifications when the app is open? A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. Can Power Companies Remotely Adjust Your Smart Thermostat? If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Have personal and work Authenticator use. The thing you know is your password. - edited I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Definitely would like to see the one-time bypass feature in Azure MFA. If your question wasn't answered here, we want to hear from you. 05:33 AM Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. The specific permissions you see will depend on the type of phone you have. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Personal use works every time. What is the version of Microsoft Authenticator APP? Was this reply helpful? Dec 14 2021 I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Not sure why but much less of a problem than not receiving the request. Use fingerprint hardware. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Do you try to delete accounts on Microsoft
Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Its also important to remove the accounts from your old phone. This type of account is frequently called a "broker" account. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Can you get notifications from other apps? Most accounts provide backup codes you can use if youve lost or damaged your phone. Some work and school accounts require an additional PIN whenever you verify your identity. Q: What is App Lock, and how can I use it to help to keep me more secure? The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource.
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